FAQs


Materials and Process

What makes bamboo a "sustainable" fabric?

Did you know that bamboo is one of the fastest growing plants in the world?!  At The New Blak, we use bamboo fabric purchased from a trusted supplier that sources ethically. Bamboo is harvested and processed to make fabric using a "closed-loop system", meaning that the resources needed during the process are repeatedly used, instead of being dumped out each time.

What makes organic cotton a "sustainable" fabric?

Non-organic crops are grown with pesticides that have a huge impact on the surrounding environment. The New Blak, when possible, relies on premium organic cotton to ensure that you are getting a product that is good for you and the Earth.

Do you make all of your clothes in house?

While The New Blak prides itself on producing most of the clothes available in store, we do offer other products from businesses that match our core values. Shop at our store location for our handmade clothing, accessories created by local female artists or graphic tees made in the USA and hand-printed by our favorite local company.

How do I care for my new purchase with bamboo fabric?

With loving care, your new purchase from The New Blak can last for years! Simply wash in cold water and hang to dry. Want to give your new piece extra TLC? Hand wash in cold water then hang to dry. Steaming your garment will melt away any wrinkles!

What do you do with scraps of fabric in the production process?

Waste in the fashion industry is a huge problem! To combat waste, we collect scraps made during the production process. Scrap fabric then gets made into everything form belts to headbands or incorporated into a new, beautiful piece of clothing for your next purchase!

There are some products in your store that were not made by The New Blak, where are they from?

At The New Blak, we pride ourselves on supporting local, female artisans and ethical production. As such, we feature handmade items from local and USA-made companies that fit our ideals. To ensure we can support as many businesses as possible, each product is available for a limited time in our store. Are you a designer and creator interested in collaborating? Send us an email at shopthenewblak@gmail.com

 Policies and Procedures

What is your return policy?

Need to return something? No problem! You may return or exchange products online or in store. All items must be in their original condition (unworn and unwashed) with the tags attached. Returns do not apply for final sale items or special order (alteration) pieces.

In Store - Purchases may be returned or exchanged within two weeks of purchasing date.

Online - Returns must be postmarked within two weeks of receiving your package. The New Blak is not responsible for the cost of shipping for returns. If an exchange is needed, The New Blak will ship the exchange free of charge. Please send all returns to...

The New Blak
7900 Shelbyville Rd
Louisville, KY 40222
Do you make custom pieces?

No, The New Blak does not do commissioned or custom pieces. However, need a small adjustment? Alternations, like hemming, are available for an additional fee. Contact us via email or speak to one of our stylists at our storefront location to learn more.

I love one of your products but it isn't in stock! What should I do?

We are a small batch production company, which means your garment is made with loving care by local seamstresses. If something is not in stock or not available in your size, simply pre-order! When new fabric comes in, pre-ordering ensures that your product request is our top priority. Garments that are pre-ordered are usually made within 2 weeks. Contact us at shopthenewblak to preorder.

Do you ship internationally?

At this time, The New Blak does not offer international shipping. Check back soon!

 

We're Here to Help
Additional questions? Email us a shopthenewblak@gmail.com