Our Promise & Our Policies


 

Ordering the perfect Little Blak Dress and achieving the perfect fit doesn’t have to be so scary!

We want you to be 100% in love with your purchase at The New Blak and if for any reason that you’re not, we’re here to help! Please don’t hesitate to contact us at shopthenewblak@gmail.com with any questions concerning size, fit, quality, style, etc. or simply check out our blog at blog.thenewblak.com for a new way to style your Little Blak Dress every single day!

 

OUR PROMISE 

In our battle against fast-fashion and its tolerance for "disposable" clothing, we want you to not only fall in love with your Little Blak Dress, but to be able to love it for years to come! We embrace slow-fashion, a concept that promotes conscious consumption and discourages unintentional "impulse" buying. Slow fashion values quality over quantity and we pride ourselves in creating timeless, professional, and durable clothing. 

At The New Blak, we promise to mend any manufacturing defects that would hinder your long-term love of our dresses.

** Minor manufacturing defects may include: seam rips, weakened elastic waistbands, loosened trims, loosened hems, etc. and are subject to approval by The New Blak. We reserve the right to refuse this promise at any time, to any customer.**

If you feel that your Little Blak Dress is damaged or defected based on the provided examples, please contact shopthenewblak@gmail.com right away.

 

RETURNS & EXCHANGES POLICY

If you are not 100% in love with the fit, style, or quality of a product when it arrives, you may return or exchange the item for up to 14 days upon delivery of shipment. All shipments and their tracking information are recorded at The New Blak.

For a full refund to the original form of payment or for an exchange your item must be:

  • Unworn
  • Unused
  • Tags must still be attached
  • Receipt proof of purchase included

 

We reserve the right to disapprove any return or exchange that we feel does not meet the listed requirements.

 

**Please note, it is also important to remember that our dresses and skirts are handmade and that slight variations in size or color are normal and expected.

**Original shipping costs are non-refundable.

**Gift cards are non-returnable.

 

HOW TO EXCHANGE

Before exchanging, please email shopthenewblak@gmail.com with details so that we can provide you with the appropriate Exchange Form. 

If exchanging an item for one that is of greater value, additional upcharges may be expected. If exchanging an item for one that is of lesser value, a refund for the difference will be provided within 14-21 days.

After receiving confirmation from The New Blak, please return your unused items in the original packaging. Whether you receive your order in an EcoEnclose Polymailer or an EcoEnclose Cardboard Package, both types of packages can be re-sealed and re-shipped. 

 

EXCHANGE SHIPPING COSTS:

When exchanging an item, your exchange shipping costs will be waived and we will provide you with a printable shipping label via email.

Once your item is received and inspected, you will receive an email notifying you of the approval or disapproval of your exchange. Your new items will be shipped out  and you will receive a shipping notification.

**Depending on where you live, the time it may take for your exchanged product to reach you may vary.

**Limited to one exchange per item. 

 

HOW TO RETURN:

Before returning, please email shopthenewblak@gmail.com with details so that we can provide you with the appropriate Return Form.

Please return your unused items in the original packaging. Whether you receive your order in an EcoEnclose Polymailer or an EcoEnclose Cardboard Package, both types of packages can be re-sealed and re-shipped. 

 

RETURN SHIPPING COSTS:

When returning an item, you will be responsible for paying for your own return shipping costs. If you are returning an item but would like the convenience of using The New Blak shipping label, the cost of return shipping will be deducted from your refund and a printable shipping label will be emailed to you.

 

SHIP TO:

The New Blak

2640 Frankfort Ave.

Louisville, KY 40206

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without appropriate tracking information. 

 

Once your item is received and inspected, you will receive an email notifying you of the approval or disapproval of your return. If approved, you will receive your full refund within 14-21 business days.